NEMO Charge is a product made by Raedian New Energy Technology (zhejiang) Co., LTD. to provide services for wallbox monitoring and operation products. In order to explain how the NEMO Charge collects, uses and stores your personal information and what rights you have, we will explain the relevant issues through this guide. The highlights are as follows:

We will explain one by one the types of personal information we collect from you and the corresponding purposes, so that you can understand the types of specific personal information we collect for a particular function, the reasons for its use and how it is collected.

When you use certain functions, we collect your sensitive personal information with your consent. For example, when you use the function of scan code identification collector, we will obtain your camera permission, and when you use the function of adding wallbox, we will collect your precise location information. Unless it is required to be collected by relevant laws and regulations, refusal to provide such information will only prevent you from using the specific function concerned, but will not affect your ability to use the other functions of NEMO Charge.

We will not actively share or transfer your personal information to any third party other than Raedian New Energy Technology (zhejiang) Co., LTD. If there is any other sharing or transfer of your personal information, or you need us to share or transfer your personal information to a third party other than shanghai Raedian New Energy Technology Co., LTD., we will directly obtain or confirm that the third party obtains your express consent to the above behavior, except as otherwise stipulated by laws and regulations or for the protection of users' rights and interests or the protection of NEMO Charge commercial version ecological security. In addition, we conduct a risk assessment for providing information to the public.

We will not proactively obtain your personal information from any third party other than Raedian New Energy Technology (zhejiang) Co., LTD. If we need to obtain your personal information from a third party for business development, we will verify the legitimacy of the source in accordance with the law, or make clear to you the source, type and scope of use of your personal information before obtaining it. For example, the personal information processing activities required by NEMO Charge to conduct business exceed the scope authorized by you to provide personal information to the third party. We will obtain your express consent before processing your personal information. In addition, we will strictly abide by relevant laws and regulations, and require the third party to guarantee the legality of the information provided by it.

You can access, correct, copy and delete your personal information through the channels and methods listed in this Guideline. You can also withdraw your consent, cancel your account, complain and report your privacy functions.

In order to collect your information under these Guidelines, or to provide you with services, optimize our services and protect your account security, we will need to request the relevant permissions from you; Sensitive permissions such as location, camera, photo album, etc. are not enabled by default. Only after your explicit consent, we will call or use within the scope of your consent. For the system permissions you have authorized to us, you can also query the type and purpose of the system permissions we have called or used in "I - Settings - System Rights Management", and manage them in a unified manner.

It needs to be specially explained that our acquisition of a specific sensitive permission does not mean that we will necessarily collect your relevant information; Even if we have obtained sensitive permissions, we will only use it within the necessary scope, that is, during your use of related services or functions, we will collect your relevant information according to this guideline.

If you want to know more detailed information, please read the corresponding chapter :

In the process of your use of the service, we will collect and use the information you actively provide when using the service or generated due to the use of the service in the following ways:

1.1 When you register for NEMO Charge services, we will collect and use your name, phone number or email. The purpose of collecting this information is to help you complete the functions of the NEMO Charge registration and protect the security of your account. If you do not provide such information, you may not be able to use our services normally. You can also choose to fill in the user name and other information according to your own needs.

1.2 During your use of NEMO Charge services, in order to ensure the normal operation of the services, optimize the user experience and protect your account security, we will collect the basic information necessary for NEMO Charge to provide services for you, including your device model, operating system, Unique Device Identifier , login IP address, NEMO Charge version number, the method, type and status of network connection, network condition, device accelerators (such as gravity sensor), operation logs, service logs, and other information.

1.3 When you use the monitoring function, in order to allow you to see the complete monitoring data, we need to collect the SN of the wallbox and the SN. At the same time, our monitoring system will collect the uploaded data to complete the necessary data statistics and analysis functions.

1.4 When you add a wallbox, information will be uploaded and stored in our server so that you can use it when you log in to NEMO Charge on other devices. You can also modify this information at any time.

1.5 When you make a call in the app, we will apply for the phone permission. The purpose of applying for this permission is only to help you hoist the phone dial pad and display the phone number, so that you can make phone calls in the APP, please rest assured, we will not obtain your phone number, call content, or make calls without your knowledge. If you refuse to authorize to provide, you will not be able to use this function, but it will not affect your normal use of other functions of the NEMO Charge.

1.6 When you contact our customer service, we may require you to provide the necessary personal information for authentication to ensure the security of your account. In order to provide services according to your demands, after your authorization, the human customer service personnel need to query or verify your relevant information within the scope of your authorization. We will take technical and management measures to ensure the security and confidentiality of your information as much as possible, and use these information within the necessary scope. We may also save your contact information, the record and content of your communication with us, and other necessary information in order to provide you with and record customer service.

1.7 According to the requirements of applicable laws, regulations, and standards, we may collect and use your personal information without seeking your consent if:

a) The information is required for the personal information controller to fulfill their obligations imposed by laws and regulations;

b) The information is directly related to national security or national defense;

c) The information is directly related to public safety, public health, or major public interests;

d) The information has been made public by yourself;

e) Other circumstances stipulated by laws and administrative regulations.

1.8 To ensure the security of our services and to help us better understand how our Apps are performing, we may log information such as how often you use the Apps, crash data, overall usage, performance data, and the source of the Apps. We do not merge the information we store in our analytic software with any personally identifiable information you provide in the app.

1.9 If we use your personal information beyond the purpose authorized by you, we will inform you again and obtain your express consent before using your personal information.

1.10 Currently, NEMO Charge will not request your personal information from a third party outside RAEDIAN. If in the future, it is necessary for us to indirectly obtain your information from a third party for business development, we will inform you of the source from which we will collect such information, which information we will collect, and to what extent we will use such information before obtaining the information. If we need to use your personal information collected from a third party beyond the extent to which you authorize the third party to use your information, we will seek your express consent before processing such information. We will strictly abide by the applicable laws and regulations, and require the third party to ensure the legality of the information it provides to us.

1.11 To ensure the proper and efficient functioning of our website or mobile application, we store small data files called cookies on your web browser or mobile application. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Using cookies can help you save yourself from having to repeatedly fill in personal information, enter search content and steps and processes (example: form filling, search history). You can manage or delete cookies according to your preferences. Most browsers or mobile phone operating systems provide users with the function of clearing cached data. You can perform corresponding data clearing operations in the browser settings or mobile phone operating system settings. However, you may not be able to fully experience some of our convenience and security service functions.

1.12 Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service does not inform you of the processing rules for collecting and using your information in the foregoing description, we will use page prompts, interactive procedures, The website announcement and other means will inform you of the scope, purpose and method of information collection separately, in order to obtain your consent.

2.1 Where information is stored

We will store the collected personal information of users in the United States and Europe in accordance with laws and regulations.

2.2 Information storage duration

In general, we will keep your personal information for a period that is necessary to fulfill a certain purpose, for example:

Phone number or email：We'll keep your phone number or email (including the number or email used for registering your NEMO Charge account and that linked to the account) during your use of NEMO Charge services to ensure your normal use of the services, Such information will be deleted with the deletion of your NEMO Charge account.

Wallbox information: When you add wallbox, we need to save your wallbox information to ensure that you can use the monitoring function normally. When you delete your wallbox information, we will delete the corresponding information.

In the event that we discontinue providing our products or services, we will notify you of such change by sending a notification, posting an announcement, or other means, and delete or anonymize your personal information within a reasonable period ("Anonymization" refers to the irreversible erasure or removal of sensitive personal information that leads to the information owner being identified. Any anonymized information shall not be considered as personal information).

We are committed to protecting users' information against theft, improper use, unauthorized access, or leakage.

We will use efforts not less than a reasonable degree of care to protect the security of user information. For example, we will use encryption technologies (such as SSL), data anonymization, and other methods to protect your personal information.

We will enhance the security of the software installed on your device using ever-improving technical means to prevent your personal information from leakage. For example, we will perform partial information encryption on your device for secure data transmission; collect the information about the apps installed or the processes running on your device, or the data stored in the device memory to defend against viruses, Trojans, or other malicious programs or websites; analyze and use the data such as unique device identifiers, login IP addresses, operation logs, and location information to take measures or issue alerts to prevent against illegal acts including Internet scam, account theft, and impersonation, and to carry out security inspection.

We have the relevant management policies, processes, and teams in place to ensure information security. For example, We strictly restrict personnel who can access the information, require them to comply with confidentiality obligations, and conduct personnel audits.

In the event of information leakage or any other incident related to information security, we will make immediate response to such incident to avoid the worsening of the incident and prevent it further affecting more users, and will notify you of the incident by sending you a notification or posting an announcement.

We will take all possible technical measures to protect your information but makes no guarantee or warranty that our technical measures will eliminate all security risks.

In order to ensure the realization of some independent functions and enable you to use and enjoy more services and functions, we will embed third-party SDKs in the application, and we will carefully evaluate the purpose of using such SDKs.

With the continuous development of our business, RAEDIAN may conduct mergers, divisions and other transactions. If it involves the transfer of personal information, we will inform you of the relevant circumstances, and continue to protect or require new processors continue to protect your personal information.

NEMO Charge is designed in such a way that you can easily access, change, or delete your personal information and withdraw your consent regarding the use of your personal information and delete your account by following the steps below. The Report feature is also available for you to submit feedback, to which we will respond quickly. The operation procedures may vary with different operating systems or different NEMO Charge versions. We may adjust the operation procedures from time to time to optimize user experience. Therefore, the following procedures are for reference only. If you still have any questions about the ways and means of exercising relevant rights, you can contact us through the methods disclosed in Article 8 of these Rules.

5.1.1 Access basic information such as avatar, name, etc.:

1) After entering NEMO Charge, tap "Me";

2) Tap avatar bar;

3) Access your information.

5.1.2 Access phone number, email, username, password:

1) After entering NEMO Charge, tap "Me";

2) Tap "Settings";

3) Tap "Account Security";

4) Access your information.

5.1.3 Access Third Party Sharing Checklist：

1) After entering NEMO Charge, tap "Me";

2) Tap "Settings";

3) Tap "Third Party Sharing Checklist";

5.2.1 Change avatar, name:

1) After entering NEMO Charge, tap "Me";

2) Tap avatar bar;

3) Make changes.

5.2.2 Change phone number, email, username, password:

1) After entering NEMO Charge, tap "Me";

2) Tap "Settings";

3) Tap "Account Security";

4) Make changes.

5.3.1 Relieve to other businesses:

1) After entering NEMO Charge, enter the plant detail - authorizations;

2) Tap "Delete" in the list of authorized businesses;

5.3.2 System Permissions:

1) After entering NEMO Charge, tap "Me";

2) Tap "Settings";

3) Tap "System Permissions";

4) Tap "Go to system settings";

5.4.1 Delete NEMO Charge account：

1) After entering RNEMO Charge, tap "Me";

2) Tap "Settings";

3) Tap "Account Security";

4) Tap "Account Cancellation".

1) After entering NEMO Charge, tap "Me";

2) Tap "Customer Service";

This Policy may be updated, revised, amended, or modified as appropriate from time to time. In the event of any updates, changes, or amendments to any provisions in this Policy, we will provide you with the changed Policy by pushing a notification, showing a pop-up, or other means when you log in to NEMO Charge or the app version is updated.

Under certain specific services or functions of the NEMO Charge, we may also inform you of the purpose, method or scope of processing personal information through interactive copy writing, product interface or pop-up window. In case of inconsistency, the content notified separately shall prevail.

We have set up a dedicated personal information protection team and person in charge of personal information protection. If you have any questions, complaints or suggestions about this privacy policy or personal information protection, you can contact us.We will review the issue as soon as possible and respond within fifteen days of receiving your complaint feedback.

Email:SUPPORT@RAEDIAN.COM