Privacy policy


Raedian Wallbox is a product made by Raedian New Energy Technology (zhejiang) Co., LTD. to provide services for wallbox monitoring and operation products. In order to explain how the Raedian Wallbox collects, uses and stores your personal information and what rights you have, we will explain the relevant issues through this guide. The highlights are as follows:


We will explain one by one the types of personal information we collect from you and the corresponding purposes, so that you can understand the types of specific personal information we collect for a particular function, the reasons for its use and how it is collected.


When you use certain functions, we collect your sensitive personal information with your consent. For example, when you use the function of scan code identification collector, we will obtain your camera permission, and when you use the function of adding wallbox, we will collect your precise location information. Unless it is required to be collected by relevant laws and regulations, refusal to provide such information will only prevent you from using the specific function concerned, but will not affect your ability to use the other functions of Raedian Wallbox. 


We will not actively share or transfer your personal information to any third party other than Raedian New Energy Technology (zhejiang) Co., LTD. If there is any other sharing or transfer of your personal information, or you need us to share or transfer your personal information to a third party other than shanghai Raedian New Energy Technology Co., LTD., we will directly obtain or confirm that the third party obtains your express consent to the above behavior, except as otherwise stipulated by laws and regulations or for the protection of users' rights and interests or the protection of Raedian Wallbox commercial version ecological security. In addition, we conduct a risk assessment for providing information to the public.


We will not proactively obtain your personal information from any third party other than Raedian New Energy Technology (zhejiang) Co., LTD. If we need to obtain your personal information from a third party for business development, we will verify the legitimacy of the source in accordance with the law, or make clear to you the source, type and scope of use of your personal information before obtaining it. For example, the personal information processing activities required by Raedian Wallbox to conduct business exceed the scope authorized by you to provide personal information to the third party. We will obtain your express consent before processing your personal information. In addition, we will strictly abide by relevant laws and regulations, and require the third party to guarantee the legality of the information provided by it.


You can access, correct, copy and delete your personal information through the channels and methods listed in this Guideline. You can also withdraw your consent, cancel your account, complain and report your privacy functions.


In order to collect your information under these Guidelines, or to provide you with services, optimize our services and protect your account security, we will need to request the relevant permissions from you; Sensitive permissions such as location, camera, photo album, etc. are not enabled by default. Only after your explicit consent, we will call or use within the scope of your consent. For the system permissions you have authorized to us, you can also query the type and purpose of the system permissions we have called or used in "I - Settings - System Rights Management", and manage them in a unified manner.


It needs to be specially explained that our acquisition of a specific sensitive permission does not mean that we will necessarily collect your relevant information; Even if we have obtained sensitive permissions, we will only use it within the necessary scope, that is, during your use of related services or functions, we will collect your relevant information according to this guideline.


If you want to know more detailed information, please read the corresponding chapter :




In the process of your use of the service, we will collect and use the information you actively provide when using the service or generated due to the use of the service in the following ways:


1.1 When you register for Raedian Wallbox services, we will collect and use your name, phone number or email. The purpose of collecting this information is to help you complete the functions of the Raedian Wallbox registration and protect the security of your account. If you do not provide such information, you may not be able to use our services normally. You can also choose to fill in the user name and other information according to your own needs.


1.2 During your use of Raedian Wallbox services, in order to ensure the normal operation of the services, optimize the user experience and protect your account security, we will collect the basic information necessary for Raedian Wallbox to provide services for you, including your device model, operating system, Unique Device Identifier , login IP address, Raedian Wallbox version number, the method, type and status of network connection, network condition, device accelerators (such as gravity sensor), operation logs, service logs, and other information.


1.3 When you use the monitoring function, in order to allow you to see the complete monitoring data, we need to collect the SN of the wallbox and the SN. At the same time, our monitoring system will collect the uploaded data to complete the necessary data statistics and analysis functions.


1.4 When you add a wallbox, information will be uploaded and stored in our server so that you can use it when you log in to Raedian Wallbox on other devices. You can also modify this information at any time.


1.5 When you make a call in the app, we will apply for the phone permission. The purpose of applying for this permission is only to help you hoist the phone dial pad and display the phone number, so that you can make phone calls in the APP, please rest assured, we will not obtain your phone number, call content, or make calls without your knowledge. If you refuse to authorize to provide, you will not be able to use this function, but it will not affect your normal use of other functions of the Raedian Wallbox.

1.6 When you contact our customer service, we may require you to provide the necessary personal information for authentication to ensure the security of your account. In order to provide services according to your demands, after your authorization, the human customer service personnel need to query or verify your relevant information within the scope of your authorization. We will take technical and management measures to ensure the security and confidentiality of your information as much as possible, and use these information within the necessary scope. We may also save your contact information, the record and content of your communication with us, and other necessary information in order to provide you with and record customer service.


1.7 According to the requirements of applicable laws, regulations, and standards, we may collect and use your personal information without seeking your consent if:
a) The information is required for the personal information controller to fulfill their obligations imposed by laws and regulations;
b) The information is directly related to national security or national defense;
c) The information is directly related to public safety, public health, or major public interests;
d) The information has been made public by yourself;
e) Other circumstances stipulated by laws and administrative regulations.


1.8 To ensure the security of our services and to help us better understand how our Apps are performing, we may log information such as how often you use the Apps, crash data, overall usage, performance data, and the source of the Apps. We do not merge the information we store in our analytic software with any personally identifiable information you provide in the app.


1.9 If we use your personal information beyond the purpose authorized by you, we will inform you again and obtain your express consent before using your personal information.


1.10 Currently, Raedian Wallbox will not request your personal information from a third party outside RAEDIAN. If in the future, it is necessary for us to indirectly obtain your information from a third party for business development, we will inform you of the source from which we will collect such information, which information we will collect, and to what extent we will use such information before obtaining the information. If we need to use your personal information collected from a third party beyond the extent to which you authorize the third party to use your information, we will seek your express consent before processing such information. We will strictly abide by the applicable laws and regulations, and require the third party to ensure the legality of the information it provides to us.


1.11 To ensure the proper and efficient functioning of our website or mobile application, we store small data files called cookies on your web browser or mobile application. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Using cookies can help you save yourself from having to repeatedly fill in personal information, enter search content and steps and processes (example: form filling, search history). You can manage or delete cookies according to your preferences. Most browsers or mobile phone operating systems provide users with the function of clearing cached data. You can perform corresponding data clearing operations in the browser settings or mobile phone operating system settings. However, you may not be able to fully experience some of our convenience and security service functions.


1.12 Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service does not inform you of the processing rules for collecting and using your information in the foregoing description, we will use page prompts, interactive procedures, The website announcement and other means will inform you of the scope, purpose and method of information collection separately, in order to obtain your consent.




2.1 Where information is stored

We will store the collected personal information of users in the United States and Europe in accordance with laws and regulations.


2.2 Information storage duration

In general, we will keep your personal information for a period that is necessary to fulfill a certain purpose, for example:


Phone number or email:We'll keep your phone number or email (including the number or email used for registering your Raedian Wallbox account and that linked to the account) during your use of Raedian Wallbox services to ensure your normal use of the services, Such information will be deleted with the deletion of your Raedian Wallbox account.


Wallbox information: When you add wallbox, we need to save your wallbox information to ensure that you can use the monitoring function normally. When you delete your wallbox information, we will delete the corresponding information.


In the event that we discontinue providing our products or services, we will notify you of such change by sending a notification, posting an announcement, or other means, and delete or anonymize your personal information within a reasonable period ("Anonymization" refers to the irreversible erasure or removal of sensitive personal information that leads to the information owner being identified. Any anonymized information shall not be considered as personal information).



We are committed to protecting users' information against theft, improper use, unauthorized access, or leakage.


We will use efforts not less than a reasonable degree of care to protect the security of user information. For example, we will use encryption technologies (such as SSL), data anonymization, and other methods to protect your personal information.


We will enhance the security of the software installed on your device using ever-improving technical means to prevent your personal information from leakage. For example, we will perform partial information encryption on your device for secure data transmission; collect the information about the apps installed or the processes running on your device, or the data stored in the device memory to defend against viruses, Trojans, or other malicious programs or websites; analyze and use the data such as unique device identifiers, login IP addresses, operation logs, and location information to take measures or issue alerts to prevent against illegal acts including Internet scam, account theft, and impersonation, and to carry out security inspection.


We have the relevant management policies, processes, and teams in place to ensure information security. For example, We strictly restrict personnel who can access the information, require them to comply with confidentiality obligations, and conduct personnel audits.


In the event of information leakage or any other incident related to information security, we will make immediate response to such incident to avoid the worsening of the incident and prevent it further affecting more users, and will notify you of the incident by sending you a notification or posting an announcement.


We will take all possible technical measures to protect your information but makes no guarantee or warranty that our technical measures will eliminate all security risks.



In order to ensure the realization of some independent functions and enable you to use and enjoy more services and functions, we will embed third-party SDKs in the application, and we will carefully evaluate the purpose of using such SDKs.


With the continuous development of our business, RAEDIAN may conduct mergers, divisions and other transactions. If it involves the transfer of personal information, we will inform you of the relevant circumstances, and continue to protect or require new processors continue to protect your personal information.



Raedian Wallbox is designed in such a way that you can easily access, change, or delete your personal information and withdraw your consent regarding the use of your personal information and delete your account by following the steps below. The Report feature is also available for you to submit feedback, to which we will respond quickly. The operation procedures may vary with different operating systems or different Raedian Wallbox versions. We may adjust the operation procedures from time to time to optimize user experience. Therefore, the following procedures are for reference only. If you still have any questions about the ways and means of exercising relevant rights, you can contact us through the methods disclosed in Article 8 of these Rules.


5.1 Access and copy personal information
5.1.1 Access basic information such as avatar, name, etc.:
1) After entering Raedian Wallbox, tap "Me";
2) Tap avatar bar;
3) Access your information.
5.1.2 Access phone number, email, username, password:
1) After entering Raedian Wallbox, tap "Me";
2) Tap "Settings";
3) Tap "Account Security";
4) Access your information.
5.1.3 Access Third Party Sharing Checklist:
1) After entering Raedian Wallbox, tap "Me";
2) Tap "Settings";
3) Tap "Third Party Sharing Checklist";


5.2 Change personal information
5.2.1 Change avatar, name:
1) After entering Raedian Wallbox, tap "Me";
2) Tap avatar bar;
3) Make changes.
5.2.2 Change phone number, email, username, password:
1) After entering Raedian Wallbox, tap "Me";
2) Tap "Settings";
3) Tap "Account Security";
4) Make changes.


5.3 Function and permission management
5.3.1 Relieve to other businesses:
1) After entering Raedian Wallbox, enter the plant detail - authorizations;
2) Tap "Delete" in the list of authorized businesses;
5.3.2 System Permissions:
1) After entering Raedian Wallbox, tap "Me";
2) Tap "Settings";
3) Tap "System Permissions";
4) Tap "Go to system settings";


5.4 Delete account
5.4.1 Delete Raedian Wallbox account:
1) After entering Raedian Wallbox, tap "Me";
2) Tap "Settings";
3) Tap "Account Security";
4) Tap "Account Cancellation".


5.5 Complaints
1) After entering Raedian Wallbox, tap "Me";
2) Tap "Customer Service";



This Policy may be updated, revised, amended, or modified as appropriate from time to time. In the event of any updates, changes, or amendments to any provisions in this Policy, we will provide you with the changed Policy by pushing a notification, showing a pop-up, or other means when you log in to Raedian Wallbox or the app version is updated.



Under certain specific services or functions of the Raedian Wallbox, we may also inform you of the purpose, method or scope of processing personal information through interactive copy writing, product interface or pop-up window. In case of inconsistency, the content notified separately shall prevail.



We have set up a dedicated personal information protection team and person in charge of personal information protection. If you have any questions, complaints or suggestions about this privacy policy or personal information protection, you can contact us.We will review the issue as soon as possible and respond within fifteen days of receiving your complaint feedback.





User agreement

Welcome to RAEDIAN Applications! Since you are a registered user of our Raedian Wallbox platform, we would like to let you know about our updated Service Agreement, which will take effect on February 8, 2023.


We are committed to protecting the privacy of your personal data. As part of our privacy practices, we emphasize that this Service agreement applies throughout your use of our platform.


In this Agreement, "Raedian Wallbox" is referred to as "We", "our" and "Data Subject" is referred to as "you" and "yours".



1.1 Account registration service
We provide you with the service of account registration through email, through which you can have your own account.


1.2 Add wallboxs online
You can create your wallboxs online according to the PIN code of the device.


1.3 Data collection service
We are able to collect the wallbox data and send it to our server, which will process and store the data.


1.4 Big data statistical service
We collect the data through the big data system, and finally realize the online state, remaining electric quantity, charging quantity, charging duration and other data of your wallbox.


1.5 Data export service
You can export your charging device data in the Web system for your own further analysis.


1.6 Receive abnormal information service
You can set whether to receive alarm message and offline message, once your wallbox alarm or offline, we will send an email or SMS to your mailbox or mobile phone.



2.1 Processing
In order to provide you with the above services, we shall process your personal data in the following ways, including: collection, recording, organization, construction, storage, modification, retrieval, consultation, use, disclosure, dissemination or other utilization, arrangement, combination, restriction, deletion or destruction, whether by automated means or not.


2.2 Information provision
When we collect personal data from you, we provide you with the following information:
2.2.1 Our identity and contact details, where appropriate, also provide the representative's body and contact details.
2.2.2 Provide the contact details of the Data Protection Authority where appropriate.
2.2.3 If so, provide information about the recipient of personal data.
2.2.4 The appropriate safeguards we have in place.


2.3 Record
We will record and retain the personal data information collected by us when you use our Raedian Wallbox for legal or commercial purposes in order to provide you with services, fulfill our legal obligations and enforce our agreements.


2.4 Communication
We will notify the recipient of the information of any restrictions on the correction, deletion and processing of data and information pursuant to Clause 2/3/4/5 of this Agreement, unless such notification cannot be made or would involve inappropriate action. We will also inform you of the recipient of such information upon your request.


2.5 Security
We use reasonable technical measures to protect your personal data information collected. We also take a number of steps to prevent security breaches and unauthorized access to personal data:
2.5.1 We will, in accordance with the requirements of the Act, promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce the risk, and the remedial measures for you, etc. We will timely inform you of the relevant information of the event by email, letter, telephone, push notification and other means. When it is difficult to inform the user information subject one by one, we will take a reasonable and effective way to release announcements.
2.5.2 At the same time, we will also report the handling of user information security incidents according to the requirements of the regulatory authorities.
2.5.3 In the event that the products and services stop operation, we will take reasonable measures to protect the security of your user information, including timely stopping the activities of continuing to collect your user information; Notice of cessation of operations will be sent to you one by one or in the form of an announcement; And hold your personal information to delete or anonymous processing.
2.5.4 If you use your User information beyond the purpose stated in the collection of user information or beyond the scope of direct or reasonable correlation, we will inform you again and obtain your express consent.


2.6 Notice
Where there is a breach of personal data, we will, to the extent practicable, unduly delay in notifying the data regulator of the breach within 72 hours of the discovery of the breach, unless such data breach does not pose any risk to the rights and freedoms of the individual. If we do not inform the regulator within 72 hours, we will explain.

When personal data leakage is likely to cause danger to your rights and freedoms, we will notify you of personal data information leakage without undue delay.



3.1 Access right
You have the right to know whether we are processing your personal data information, and if so, you have the right to know what your personal data information is held by us and how it is used and with whom it is shared. You have the right to appeal to the data watchdog.


3.2 Right of correction
You have the right to require us to correct your personal data information without undue delay, and you have the right to make incomplete personal data complete, including by providing supplementary instructions.


3.3 Erasure right
You have the right to ask us to delete your personal data information, and we have the obligation to delete your personal data information without undue delay under one of the following reasons:
3.3.1 The personal data is not necessary for the purposes for which it is collected or otherwise processed
3.3.2 Personal data is processed illegally


3.4 Limit the right to dispose
In one of the following situations, you have the right to request restrictions on our data processing:
3.4.1 You dispute the accuracy of your personal data and allow us to verify the accuracy of your personal data within a certain period.
3.4.2 The processing is illegal and you object to the data processing and request that the use of the personal data be restricted.
3.4.3 We no longer need the personal data for such processing purposes, but you do need the personal data for establishing, exercising or defending your legal rights.


3.5 Right of objection
You have the right to object to our handling of your personal data and we will consider your request. Please provide us with your reasons for objecting to processing so that we can assess whether we have a compelling legal interest in continuing to process the data or whether we need to continue to process the data for legitimate claims.



4.1 You agree that we may process your personal data in order to provide you with the services provided in Paragraph 1 of Article 2 above. You also have the right to revoke such consent at any time. However, such revocation shall not affect the legal validity of data processing based on your consent prior to revocation.If you do not agree to the terms of this Agreement or withdraw your consent at any time thereafter, we have the right to terminate this Service Agreement.


4.2 In order to provide better service to you, you agree that we may disclose your personal data information to equipment suppliers and installers at our discretion.


4.3 You agree that you will not engage in any behavior that may interfere with the normal operation of our system, or do any behavior that we believe may damage the security of your personal information.


4.4 You know and agree that you have full capacity and authority to disclose or provide any personal data information to us. And you warrant that our use of such data information under the Service Agreement will not expose us to any claim, liability or lawsuit.


4.5 You understand and agree that some of the data information you provide to us may be transferred, stored or processed at our branch or equipment service agency covered by this Agreement. This may be different from your location, so this information may be subject to transfer to an overseas jurisdiction.


4.6 You understand and agree that the overseas transfer or processing of such information is necessary for the processing and management of your account and the provision of services to you, and you consent to us doing so. You further agree that we will process the information in accordance with the terms of this Agreement for your benefit and that you entrust us to transfer, store and process the data information to those countries and territories for the purpose of providing you with the services agreed upon in the Service Agreement.


4.7 You acknowledge and agree that we have the right, at our sole discretion, to delete, modify or reject any content you submit, post or display on our Raedian Wallbox that we believe is illegal and violates the terms of this Agreement and may make us or Branch liable.



Except as otherwise provided in the terms and conditions of the Services, in no event shall we be liable for any delay, failure or interruption of the content or services, directly or indirectly, by an act of nature, force or cause beyond our reasonable control. These factors include, but are not limited to: Internet failure, computer virus, network attack, remote or any other equipment failure, power failure, strike, Labour dispute, riot, rebellion, civil unrest, shortage of Labour or supplies, fire, flood, storm, explosion, act of God, war, action of government, order of a domestic or foreign court or tribunal or non-performance of any third party.



This Agreement shall be governed by the laws of the United State of America without regard to its conflict of law provisions. 



If you have a complaint about our handling of your data, please contact us and we will do our best to resolve your request.


We reserve the right to modify these terms of Service at any time. Please check back frequently. If we decide to make any changes to the Terms in writing, we will notify you by email or on Raedian Wallbox before the changes become effective. In any event, your continued use of any service will constitute acceptance of any such change.